Category Archives: Artificial intelligence

Conversational UI: its not just chat bots and voice assistants a UX case study by AJ Burt UX Collective

Conversational UI: 9 Must-Follow Principles to Humanize Your Chatbot For example, 1–800-Flowers encourages customers to order flowers using their conversational agents on Facebook Messenger, eliminating the steps required between the business and customer. After introducing the chatbot, 70% of its orders came from this channel. Conversational user interfaces aren’t perfect, but they have a number […]

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